A Manchester clinic group moved to the cloud with zero patient-facing downtime
A failing on-premise server and a growing site count. Bebco migrated the group to Microsoft 365 and Azure over live clinic hours without losing a single appointment.
Headline result
Appointments cancelled during migration
A seven-site private clinic group in Manchester
Manchester, United Kingdom
The challenge
What they were up against
The group had grown from two sites to seven, but its clinical and booking systems still ran from a single ageing server at the original location. When that server slowed, every clinic slowed with it, and a hardware failure would have taken all seven offline. Patient records also had to remain secure and access-controlled to meet the group's confidentiality obligations.
Clinics ran six days a week with almost no quiet window. Any migration had to happen around live appointments, and staff could not be expected to learn an entirely new way of working overnight.
The solution
What Bebco did
Bebco moved the group to a cloud-first estate in phased cutover, keeping the old and new systems running in parallel so there was always a working fallback.
- Migrated email, files, and collaboration to Microsoft 365 with enforced multi-factor authentication and role-based access to patient data.
- Rehosted the line-of-business booking system in Azure, sized to handle all seven sites at peak with room to grow.
- Cut over site by site during evenings, validating each before moving on, so no clinic ever lost access during opening hours.
- Ran floor-walking support for the first fortnight after each cutover, so reception and clinical staff always had a person to ask.
The results
Measured, not estimated
Appointments lost to the migration
Faster booking-system response times
Sites consolidated onto one secure estate
“Our reception teams told us it felt like an ordinary week. Behind the scenes we had moved the entire group into the cloud.”
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