A Birmingham retailer scaled from 12 to 40 stores without adding IT headcount
Rapid expansion was outrunning a single in-house IT manager. Bebco standardised every store on one managed, cloud-backed template so opening a shop became routine.
Headline result
To fully provision a new store, down from weeks
A 40-store specialist retailer in Birmingham
Birmingham, United Kingdom
The challenge
What they were up against
The retailer was opening stores faster than its lone IT manager could equip them. Every new shop was a bespoke project: sourcing hardware, configuring tills, setting up connectivity, and hoping it all worked on opening day. Point-of-sale outages during trading hours were directly costing sales, and the founder was increasingly the person being called at the weekend.
The business needed to keep expanding, but it could not keep scaling IT by adding more of the manager's time, because there was none left to add.
The solution
What Bebco did
Bebco turned store IT into a repeatable, managed template so a new opening became a checklist rather than a project, and made the whole estate someone else's job to watch.
- Standardised every store on one hardware and configuration template, pre-built and shipped ready to plug in.
- Moved back-office systems and reporting to the cloud so head office had a single live view of every store.
- Put the whole estate under 24/7 managed support with a UK help desk, so store staff had somewhere to call that was not the founder.
- Added resilient connectivity and monitored the tills, so point-of-sale issues were caught and fixed before they cost a day's trading.
The results
Measured, not estimated
Stores now on one managed estate
To provision a new store, from weeks
Additional in-house IT hires needed
“Opening a store used to fill me with dread. Now it is a template and a delivery date, and I am not the emergency contact any more.”
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